Now that iTunes allows you to rent movies, I decided to try out watching movies on a computer. I upgraded iTunes to 184.108.40.206 on a Windows XP SP2 system and chose a couple of movies. When I tried to play them, though, iTunes froze. Fortunately, the CPU didn’t get taken over by the process. I searched for a solution and tried some suggestions in Apple’s support forum, including re-installing Quicktime. Nothing worked, though. I ultimately gave up and requested a refund using the “report a problem” link in the iTunes confirmation. My credit card was credited within a day of sending the email.
Now, I am ever so patiently waiting for a fix to iTunes!
Update 13 Feb 2011: The system that was having the rented movie issue recently suffered a fried motherboard, CPU & RAM. Before its death, I tried multiple iTunes updates, driver updates and endless tweaking. iTunes never played a rented movie. My new system is all-new hardware, including an Intel Core i7 860 processor, video card with ATI Radeon HD 4670 chipset, Windows 7 Professional and iTunes 10.1.2.17. Video rentals are finally working on iTunes!
Has anyone heard of any updates on this problem that Itunes freezes up when playing a rented movie?
Any updates on whether Itunes is addressing the movie rental freeze?
I had seen posted on other blogs that 7.6.1 would fix the issue. It did not for me.
Hi, I’ve had this problem and talked to applecare support who pointed me to this url:
What I first did was create a new username in windows xp and downloaded the rental movie there and watched it just fine!
So what I did was complete remove folders “C:\Documents and Settings\roby\Local Settings\Application Data\Apple Computer” and “C:\Documents and Settings\roby\Application Data\Apple Computer” from the windows xp account that was broken. And now the rental movie works there too!
Thank you soooo much for your tip. I did not even create a new user – when I deleted the two folders it reprocessed my library and then it worked perfectly.
I have been looking everywhere for an answer and this was it – thanks again!
This will simply reset the Quicktime settings but dont fix the freeze problem in Itunes. If i disable the direct3d-acceleration in quicktime then itunes will freeze again.
I am now up to iTunes 8.2.1 and have tried all of the suggestions above, but I still can’t play a rented movie on iTunes!