New Year’s Day on Paper
The first item on my 2013 to-do list was to replace the paper calendar on the refrigerator. Yes, after spending my entire post-college career working […]
Commentary
A Great Customer Service Story with Lego
Yesterday I was driving and listening to a discussion of the prevalence of poor customer service on the radio. I should have pulled over and […]
Are Elevator Up & Down Buttons Obsolete?
I recently had to travel in an elevator in a Chicago high rise. What would normally be a mundane event instead turned into an introduction […]
Bloglines Shutdown: Ask.com Misses an Opportunity
Ask.com recently announced that it will shut down the Bloglines RSS Feeder service on October 1, 2010. Although I am not a regular Bloglines user, […]
I Unplugged for a Week and Lived to Tell About It!
Experience the power of unplugging and turning off the digital distractions in your life
Apple PR Miss and Hit
I couldn’t believe how Apple took a golden marketing moment and turned it into a PR disaster.